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Practical Information

Warden at The Queen's Gallery, Edinburgh

Warden at The Queen's Gallery, Edinburgh ©

Covid-19 Information

The safety and wellbeing of our visitors and staff are our priority. To allow everyone to enjoy their visit to The Queen’s Gallery while maintaining social distancing we are operating with reduced visitor capacity. Capacity levels and visitor flow are managed by our staff: please follow their instructions during your visit.

You’ll need to wear a face covering when enjoying all indoor spaces during your visit (unless exempt).

Read more about changes to your visit and our measures to keep everyone safe on our Welcome Back page.

Visitor Information

You can visit The Queen’s Gallery at your leisure using the complimentary multimedia guide.

Security and Luggage

For safety and security reasons, a one-way system operates along the visitor route.

Security screening

Visitors and their belongings may be subject to security checks.

Restricted items

The cloakroom will be closed. Pushchairs can be taken inside the Gallery, except during busy periods. If you are required to leave your pushchair, a designated drop-off area is available.

Smoking, including electronic e-cigarettes is not permitted.

As the Palace of Holyroodhouse is a working royal palace, security and opening arrangements may be subject to change at short notice.

Photography, filming & mobile phones

Photography and filming including the use of wearable devices for personal, non-commercial purposes are not permitted inside the Gallery.

Applications for commercial filming should be submitted through this application form

In consideration of other visitors, mobile phones must be switched off inside the Gallery.

Multimedia Guides

Enhance your experience at the Gallery with our free multimedia guide, available in English, including commentary from our experts and special insights into the exhibition. We clean our multimedia guides and headphones twice before you use them – once before distribution, and again on return. You are welcome to use your own standard wired headphones if you prefer.

Written versions of the multimedia guide are available in Plain English.

Exhibition catalogue

If you’d rather not use one of our free multimedia guides or are looking for a book to accompany your visit and take home to enjoy, please consider purchasing the accompanying exhibition catalogue which is sold online as a part of your ticket purchase to pick up on the day of your visit. The catalogue is also available from admissions areas and shops on arrival. Every purchase helps support the charitable aims of Royal Collection Trust.

Refreshments

Eating and drinking are not permitted inside The Queen’s Gallery. You will be asked to place drinks and food in closed bags before being admitted. Refreshments are available at the Café at the Palace in the Mews Courtyard. You may be asked to queue for a short period before entry to maintain social distancing within the Café. Please use the hand sanitiser provided before entering the Café.

Visiting with children

Toilets are located in the Gallery. Baby-care facilities are available in the Café at the Palace.

Pushchairs can be taken inside the Gallery, except during busy periods. If you are required to leave your pushchair, a dedicated drop-off area is available. Baby carriers and hip seats are available on request, and will be sanitised between uses. All other personal belongings cannot be left and must be carried for the duration of your visit.

Breastfeeding is welcome anywhere within the Palace of Holyroodhouse and The Queen's Gallery.

Find out more tips to enjoy your visit with your children in our Children and Families section.

Toilets

Toilets are located in the Gallery. Baby-care facilities are available in the Café at the Palace. Capacities are being managed with an enhanced cleaning regime in operation.

1-Year Pass

At the end of your visit, don’t forget to ask a Warden to stamp your ticket to convert it into a 1-Year Pass. You can enjoy free re-admission for a year by asking us to treat your ticket purchase as a donation. Terms and conditions apply.

Shopping During Your Visit

Is The Queens Gallery Shop open?
Yes – The Queens Gallery Shop is open.

Can I buy Royal Collection gifts online?
Yes, you can browse and purchase our products on www.royalcollectionshop.co.uk.

Will there be any changes to the shopping experience? 

The shop will be slightly different but you can browse freely inside the shop without following a one-way system, and there are separate entry and exit points. A member of staff may ask you to wait outside for a short period at busy times to ensure that safe social distancing can be maintained inside the shop.

Will you accept cash?
We can only accept card payments for the safety of both our customers and staff.

Will I have to wear a face mask and/or gloves to enter the Shop?
Yes – in line with Scottish Law you are required to wear a face covering upon entry and during your time in our shops. Please also use the hand sanitiser provided before touching any products, surfaces and handrails and if you can, minimise your contact with the merchandise on display. A member of Staff may ask you to do this before entry to the shop

Will the Shop be safe?
Yes. A strict and ongoing cleaning routine is in place in our shops to ensure the safety of both customers and staff. Please be aware that our staff will, where necessary, politely enforce social distancing for your safety. 

Will there be instructions to follow?

Yes - Signage is in place throughout the shop reassuring you both of the measures we are taking to safeguard both our customers and Staff but also reminding you to follow the guidelines. In addition, Perspex screens are in place at the checkouts and till points.

Can I ask the shop staff for help?
Yes, please do ask for help. Our staff will be more than happy to assist.

Do you offer Home Delivery?
Yes – please ask a member of Staff for details and they will be happy to assist you.